Skip to main content

Zendesk

The Zendesk node allows you to automate work in Zendesk, and integrate Zendesk with other applications. Robbot Automation has built-in support for a wide range of Zendesk credentials, including creating, and deleting tickets, users, and organizations.

On this page, you'll find a list of operations the Zendesk node supports and links to more resources.

!!! note "Credentials" Refer to Zendesk credentials for guidance on setting up authentication.

!!! note "Examples and templates" For usage examples and templates to help you get started, take a look at Robbot Automation's Zendesk list.

Basic Operations​

  • Ticket
    • Create a ticket
    • Delete a ticket
    • Get a ticket
    • Get all tickets
    • Recover a suspended ticket
    • Update a ticket
  • Ticket Field
    • Get a ticket field
    • Get all system and custom ticket fields
  • User
    • Create a user
    • Delete a user
    • Get a user
    • Get all users
    • Get a user's organizations
    • Get data related to the user
    • Search users
    • Update a user
  • Organization
    • Create an organization
    • Delete an organization
    • Count organizations
    • Get an organization
    • Get all organizations
    • Get data related to the organization
    • Update a organization

Example Usage​

This workflow allows you to create a ticket in Zendesk. You can also find the workflow on the website. This example usage workflow would use the following two nodes.

1. Start node​

The start node exists by default when you create a new workflow.

2. Zendesk node​

  1. First of all, you'll have to enter credentials for the Zendesk node. You can find out how to do that here.
  2. Enter the description of the ticket in the Description field.
  3. Click on Save to run the workflow.