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Soft Expert Incident

The Soft Expert Incident node allows you to automate work in Soft Expert Incident, and integrate Soft Expert Incident with other applications. Robbot Automation has built-in support for a wIde range of Soft Expert Incident credentials.

On this page, you'll find a list of operations the Soft Expert Incident node supports and links to more resources.

!!! note "Credentials" Refer to Soft Expert Incident credentials for guIdance on setting up authentication.

!!! note "Examples and templates" For usage examples and templates to help you get started, take a look at Robbot Automation's Soft Expert Incident list.

Basic Operations​

  • New Incident Edit Data
    • Incident Type Id
    • Incident Title
    • User Id
    • Requester
    • Entity List
    • Attribute List
  • New Incident Edit Data
    • Incident Type Id
    • Incident Title
    • User Id
  • Cancel Incident
    • User Id
    • Incident Id
    • Explanation
  • Edit Entity Record
    • Id Team
    • NM Team
    • Component
    • Area
  • New Child Entity Record
    • Incident Id
    • Entity Attribute List
    • Relationship List
    • Entity Attribute File List
    • Main Entity Id
    • Child Relationship Id
  • New Child Entity Record List
    • Incident Id
    • Main Entity Id
    • ChId relationship Id
    • Entity Record Lİst
  • Edit Child Entity Record
    • incident Id
  • Delete Child Entity Record
    • Incident Id
    • Main Entity Id
    • Child Relationship Id
    • Child Record Oid
  • Clear Child Entity Record
    • Incident Id
    • Main Entity Id
    • Child Relationship Id
  • Edit Attribute Value
    • Attribute List
    • Incident Id
  • New Assoc Document
    • Incident Id
    • Activity Id
    • Document Id
  • New Attachment
    • User Id
    • Incident Id
    • Activity Id
    • File Name
    • File Content
    • Attachment Id
    • Attachment Name
    • Summary
  • Execute System Activity
    • Incident Id
    • Activity Id
    • Activity Order
  • Execute Activity
    • User Id
    • Incident Id
    • Activity Id
    • Activity Order
    • Action Sequence

Example Usage​

This workflow allows you to create a new task in Soft Expert Incident. You can also find the workflow on the website. This example usage workflow would use the following two nodes.

1. Start node​

The start node exists by default when you create a new workflow.

2. Soft Expert Incident node​

  1. First of all, you'll have to enter credentials for the Soft Expert Incident node. You can find out how to do that here.
  2. Select Your Operation From the Operation dropdown list.
  3. Enter the name of the task in the Name field.
  4. Click on Save to run the workflow.